Moving Service Management to SaaS

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm- and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organizations to make the most of this opportunity.

Sponsor: Nimsoft