How Social IT Rebalances the People, Process, Technology Equation

There is a remarkable transformation occurring in the world of information technology today that reflects a new generation of knowledge workers utilizing social media to improve problem-solving, foster collaboration and spark innovation. However, despite the continued reference to the traditional triad of success encompassing people, process and technology, the IT world has typically focused far more on the process and technology side. The traditional IT emphasis on process and technology is giving way to new ways of thinking that recognize the increasing importance of the social or people component in IT in order to unlock new sources of productivity and value through greater knowledge sharing and collaboration.

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